We know how exciting it is to receive something special for your little one. We’re committed to delivering your orders safely, quickly, and with care. Please review the details below to understand how our shipping process works.
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays).
You’ll receive an order confirmation email once your purchase is complete, followed by a shipping notification with tracking details once your order is dispatched.
Please ensure all shipping information is accurate at checkout to avoid any delays.
2. Delivery Timeframes
We offer standard shipping across [Country or Region], with estimated delivery times as follows:
Standard Shipping: 3–7 business days
Expedited Shipping (if available): 1–3 business days
Note: Delivery times may vary during peak seasons, holidays, or due to unforeseen delays with courier services.
3. Shipping Charges
Shipping costs are calculated at checkout and depend on the weight, size, and destination of your order. Occasionally, we may offer free shipping promotions — be sure to check our homepage or newsletter for updates.
4. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to monitor your parcel’s journey. If you don’t receive tracking details within 3 business days of your purchase, please contact us at [Your Contact Email].
5. Delivery Issues
If your package is marked as delivered but you haven’t received it:
First, check around your property and with neighbors
Then contact the courier directly for updates
If the issue remains unresolved, get in touch with us at [Your Contact Email], and we’ll help investigate
Please note that we are not responsible for lost or stolen packages marked as delivered by the carrier.
6. International Shipping
If you’re located outside [Main Country], please check whether we currently ship to your region. Additional customs, duties, or import taxes may apply and are the responsibility of the buyer.
7. Incorrect Addresses
If you entered an incorrect address at checkout, please contact us immediately at [Your Contact Email]. If your order hasn’t been shipped yet, we’ll do our best to update it. However, once dispatched, we cannot redirect parcels, and additional charges may apply for reshipment.
8. Delayed Deliveries
While we strive to meet all delivery estimates, external factors like extreme weather, customs delays, or courier issues can occasionally cause delays. We appreciate your patience and understanding.
9. Contact Us
If you have any questions or concerns regarding your order or delivery, feel free to contact us at:
