We understand that shopping for your little ones requires extra care. That’s why we’ve created a fair and simple return policy to give you peace of mind when purchasing from our store.
Please read the following guidelines carefully to ensure a smooth return process.
1. Eligibility for Returns
We accept returns on most items within 14 days of delivery, provided that:
The item is unused, unwashed, and in its original packaging
All original tags, labels, and accessories are intact
Proof of purchase (receipt or order confirmation) is provided
Items that show signs of wear or have been altered in any way are not eligible for return.
2. Non-Returnable Items
For safety and hygiene reasons, certain items are non-returnable, including but not limited to:
Pacifiers, teethers, and feeding accessories
Personal care items such as lotions, shampoos, or creams
Opened diaper packs or wipes
Customized or personalized items
Clearance or final sale products
We appreciate your understanding in keeping these items safe and sanitary for all families.
3. How to Initiate a Return
To begin a return, please contact our support team at [Your Contact Email] within the 14-day window. Be sure to include:
Your full name and order number
A brief reason for the return
Clear photos of the item if it arrived damaged or defective
Once your request is reviewed, we’ll provide you with return instructions and a return address.
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of items sent without tracking.
Shipping fees paid at the time of purchase are non-refundable, unless otherwise agreed.
5. Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved:
A refund will be issued to your original payment method
Please allow 5–10 business days for the amount to reflect in your account
If your return does not meet our policy criteria, we reserve the right to refuse the refund and return the item back to you.
6. Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
7. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at [Your Contact Email]. We’ll make it right as quickly as possible.
8. Policy Changes
We may update this Return Policy periodically to reflect changes in our store operations or customer service practices. Any updates will be published on this page with a new effective date.
Thank you for shopping with us and trusting us with your baby’s essentials. Your satisfaction is our top priority.
